SmartOCI Marketplace User FAQs

Quick answers to Frequently Asked Questions from SmartOCI users.

What is the difference between a Dialog and System User?

SmartOCI User Roles have two classifications:

Dialog Users: direct login access with a username and password to log in to use or manage SmartOCI. Dialog Users include the following roles:

• Master Administrator
• Administrator
• Buyer
• Approver (catalog)

System Users: Users that have access to an external ERP system, and do not log in to SmartOCI directly. Instead, Shoppers are authenticated through the external system to search and shop from the SmartOCI Marketplace. System Users only include the role

• System Shoppers

Where can I find communication from my administrator?

There are 3 ways your administrator can communicate with you:

• Announcements: Found on your homepage. Announcements are color coded red, yellow and green based on urgency. Red is the highest priority. Announcements can be dismissed once read.
• Welcome Message: System-wide message for all users.
• Information: Pinned to the Welcome bar and cannot be dismissed.

How do I search for an item among all my suppliers?

1. Use the top search by on the home screen and type in a specific item or key word.

2. Search for suppliers by the categories listed on the left panel of your home screen. 

   Note: Categories and search results will only display items in hosted/internal catalogs.

How do I perform an advanced search?

Select the downward facing arrow to the right of the search bar to select more specific search parameters.

How can I tell the difference between a punch-out supplier and a hosted supplier catalog?

First let’s start with an explanation of Hosted and Punch-out supplier catalogs.

Hosted Supplier Catalog	Specific catalog items loaded into the Vroozi platform.
Punch-out Supplier Catalog	Items are hosted in the Supplier’s site. Shoppers return to Vroozi Catalog once ready to check out their cart.

When you click on a supplier that has both a hosted and punch out catalog option, you will be directed to choose which one you would like to use. 

‘Browse’ indicates a hosted catalog. The Supplier’s listed name will take you to their punch out catalog.

Can I add items from different suppliers to my cart?

Yes, items will be divided and subtotaled by the supplier in the cart, this data will transfer to your external ERP system.