If you are an Administrator, but not the Master Administrator, you are able to take care of this internally by contacting your company’s Master Admin and asking them to reset your password for you.
As a Master Administrator, smartOCI does not allow you to reset your own password. Another Master Admin (on the same level) has to reset your password for you. See the Reset a User’s Password section for step by step instructions.
If you are the only Master Admin for your organization, and you forgot your password, Submit a Request on the Vroozi Zendesk website at https://vroozi.zendesk.com. There are instructions of how to do this in the Help section.